Terms of Service

Effective 12 May 2026 · Last updated 12 May 2026

These Terms govern your use of services provided by CalnetCorp Pty Ltd (ABN 55 697 522 204), of Brisbane, Queensland, Australia ("we", "us", "CalnetCorp"). By starting a build, placing an order, or otherwise using our services, you agree to these Terms.

If you're entering into these Terms on behalf of a company, partnership, or other entity, you warrant that you have the authority to bind that entity.

1. The services

We offer the following services:

• Website in a Day — a custom-designed, conversion-optimised one-page website, built and delivered within one business day after you submit your intake form by 5pm AEST. Year 1 of the Foundation Retainer (managed hosting, lead capture, dashboard access, unlimited content edits, monthly analytics, priority email and WhatsApp support) is bundled. Headline price: $2,499 AUD flat, one-time.
• Foundation Retainer (Year 2+) — $99 AUD per month, month-to-month, includes everything in year 1. Cancellable at any time.
• Multi-page websites, growth campaigns, and related services — quoted separately, with their own scope and pricing communicated in writing before work begins.

2. Payment

Pricing

All prices are in Australian dollars (AUD) and, unless explicitly stated otherwise, include GST where applicable.

Card on file

When you click Start my build, you'll be taken to Stripe's secure checkout page to provide a payment method. No money is charged at that time. Stripe stores your card against a setup intent so we can charge it later, only after you approve the finished page.

When we charge

We charge the $2,499 build fee to your stored card the moment you click Approve & pay on your private review page (/build?token=…). If you request changes, the page is returned to draft, and we re-present it for review — no charge occurs until you approve.

If you don't approve

If you don't approve the page within 7 days of preview-ready notification, or if you explicitly request cancellation before approving, no build fee is charged. The card-on-file authorisation lapses naturally — there's no refund process because nothing was charged.

Year 2+ retainer

If you choose to continue the Foundation Retainer past year 1, $99 AUD is charged monthly to the card on file (or a card you provide separately for the retainer) on the anniversary of your build date. You can cancel by emailing build@calnetcorp.com.au at any time; cancellations take effect at the end of the current billing cycle.

Refunds & chargebacks

Because we don't charge until you approve, refunds are rare. If you believe a charge was applied in error, contact us at build@calnetcorp.com.au within 14 days of the charge and we'll investigate. We don't honour chargebacks initiated without first contacting us — we keep a full audit trail of approvals, deliveries, and email communications and will dispute any unfounded chargeback with that evidence.

3. The build process

Intake

After you put a card on file, you complete a 16-question intake form. You must submit the intake within 48 hours, or your build slot is released and reopened to others. (Your card on file remains active until you re-engage or expressly cancel.)

Build & preview

If your intake is submitted by 5pm AEST on a business day (Mon–Fri), we'll deliver a preview link to your inbox by the next business morning. The preview link is private to you — please don't share it publicly.

Review window

You have 7 days from preview-ready notification to review, request changes, or approve. We send reminders at 24 hours, 6 days, and 7 days minus 6 hours. If 7 days elapse with no approval and no requested changes, the build is marked expired and your card-on-file authorisation lapses.

Revisions

The base offer includes up to 2 rounds of revisions before approval. We treat revisions broadly — copy edits, image swaps, colour adjustments, section reordering. We reserve the right to scope additional rounds separately if requested changes amount to a redesign rather than refinement.

4. Guarantee — "Live tomorrow, or it's free"

We promise to deliver a preview link by the next business morning after intake submission, provided you submit by 5pm AEST. If we miss that deadline:

• You owe nothing for the build.
• You keep any work product we've produced up to that point.
• The Foundation Retainer (year 1 hosting and infrastructure that's been holding your slot) is the only thing on the bill, and is optional — if you don't want to continue, no charge applies.

The guarantee is null if the delay is caused by your delay in providing intake materials, failure to respond to clarifying questions, or other circumstances beyond our reasonable control (force majeure, force-major weather events, internet outages affecting our infrastructure, etc.).

5. Your responsibilities

To get the most from the service, you agree to:

• Provide accurate intake information — including business name, services, pricing, contact details, and any other materials you submit via the intake form.
• Hold rights to your assets — by uploading logos, photos, copy, or other materials, you warrant that you own them or have the right to use them. You indemnify us against claims of third-party infringement arising from materials you provide.
• Review and respond within the 7-day window — either approving the build, requesting changes, or telling us you no longer want to proceed.
• Keep your contact info current — so we can reach you for clarifications, preview links, and delivery notifications.

6. Intellectual property

Your content

You retain ownership of all content you provide (logos, photos, copy, brand assets, etc.). You grant us a non-exclusive licence to use that content for the sole purpose of building and operating your website.

The finished website

Upon successful payment of the build fee, you receive a full ownership transfer of the finished website source code, including HTML, CSS, JavaScript, images we created or sourced specifically for your build, and any custom configuration. You may download the source code from your CalnetCorp Dashboard at any time and host it elsewhere. There are no ongoing licensing fees.

Our reusable framework

Some components in your build — design system primitives, reusable widgets, our build tooling, our SOPs and internal templates — are part of our broader framework that we use across many client builds. You receive a licence to use these as part of your finished site, but the framework itself remains our intellectual property and we can use it for other clients.

Showcase rights

We reserve the right to feature your finished site as part of our portfolio (screenshots, links from our website, case studies) unless you specifically opt out in writing. Sensitive business details, customer lead data, and internal dashboard contents are never shared.

7. Hosting & lead capture

Managed hosting

While on the Foundation Retainer, we host your site on managed infrastructure with SSL, CDN, automated backups, and 99.9% uptime targeting. Hosting is provided via Vercel (frontend) and DigitalOcean (backend/database where applicable) — third-party services subject to their own terms.

Lead capture forms

Your delivered site includes a lead capture form. Submissions are routed to your specified email (and optionally SMS via Twilio). You are the data controller for leads collected via your site — you're responsible for publishing your own privacy notice covering lead data, and for complying with applicable laws regarding marketing communications to those leads.

Self-hosting (after year 1)

If you choose to self-host after year 1, you can download the source code from your dashboard and migrate to any host. We'll provide reasonable assistance with the migration (DNS pointing, source export) at no charge. We don't migrate or maintain databases of lead data for self-hosted instances — that's your responsibility once you take over hosting.

8. Acceptable use

You must not use our services to build, host, or operate websites that:

• Promote illegal activity, violence, hate speech, or harassment
• Distribute malware, phishing kits, or fraudulent content
• Infringe third-party intellectual property
• Violate Australian Consumer Law, the Privacy Act 1988 (Cth), the Spam Act 2003 (Cth), or other applicable Australian or local laws
• Operate as an unregistered financial service, unregulated medical service, or other licensed activity without appropriate licensing

If we discover or are notified of such use, we may suspend or terminate the service immediately, with notice to you. No refund applies in cases of acceptable-use breach.

9. Privacy

How we collect, use, store, and disclose personal information is described in our Privacy Policy, which forms part of these Terms.

10. Limitation of liability

To the extent permitted by law, our total aggregate liability to you arising from or in connection with these Terms or our services is limited to the total amount you've paid to us in the 12 months preceding the event giving rise to the liability.

We are not liable for indirect, consequential, special, or punitive damages, including loss of profits, loss of revenue, loss of business opportunity, loss of goodwill, or loss of data — except where prohibited by law.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy implied by, or imposed under, the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or other applicable consumer protection laws, where to do so would be unlawful.

11. Indemnity

You agree to indemnify and hold us harmless from any third-party claims, losses, damages, or expenses (including reasonable legal costs) arising from:

• Your breach of these Terms
• Materials you provide (claims of infringement, defamation, or unlawful content)
• Your use of the website we built for you in ways that breach applicable law
• Lead data, customer data, or other personal information collected through your delivered website

12. Confidentiality

Both parties agree to keep confidential any non-public business information shared during the engagement (your intake details, our pricing breakdowns, our internal processes). This obligation survives termination of the engagement for 2 years. Standard exclusions apply (information that becomes public through no fault of the recipient, information already known, legally required disclosure).

13. Force majeure

Neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, government action, large-scale internet outages, pandemics, third-party service failures (Stripe, Vercel, DigitalOcean, Google, Meta), or labour disputes.

14. Termination

You may terminate the engagement at any time by emailing build@calnetcorp.com.au. If you terminate before approving the build, no build fee is charged. If you terminate after approving, you've paid for and own the finished site; the Foundation Retainer can be separately cancelled.

We may terminate the engagement immediately if you breach these Terms, fail to pay an invoice that's due (year 2+ retainer), or use the service in violation of our acceptable use policy.

15. Governing law

These Terms are governed by the laws of Queensland, Australia. You and we agree to submit to the non-exclusive jurisdiction of the courts of Queensland for any disputes arising out of or in connection with these Terms.

16. Disputes

Before commencing any formal dispute, please email build@calnetcorp.com.au and give us 14 days to respond and attempt informal resolution. Most issues we've encountered are misunderstandings that resolve quickly with a phone call.

17. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by email to existing customers at least 14 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the updated Terms.

18. Contact

CalnetCorp Pty Ltd
ABN: 55 697 522 204
Brisbane, Queensland, Australia
Email: cal@calnetcorp.com.au
Customer support: build@calnetcorp.com.au
Sales enquiries: sales@calnetcorp.com.au